Achieving business success requires the right tools, and software is key in helping you get the job done. At Moat Builders we develop software solutions for small and medium-sized businesses to ensure you’re not just using technology but using it effectively to achieve your goals.
If you’re struggling with outdated tools, underutilised systems, or unmet potential, you’re in the right place. Let’s use software to propel your business forward.
Your software solution depends on your needs. Sometimes, we build entirely new software to address complex or specific requirements. Other times, we use off-the-shelf tools to efficiently solve immediate challenges.
No matter the approach, our solutions are always designed to get the job done without being overly complicated or unsuitable for your needs.
Whether building from scratch, using low-code platforms, or adapting existing tools, we ensure the technology is tailored to your business.
Outsourcing / Agency
|
Individual Contractors
|
In-House Team
|
Moat Builders
|
|
---|---|---|---|---|
Support & Maintenance
Post-implementation assistance and response times
|
Low
Attention is given when the project is active, but post-delivery support is rare. |
Low
Unreliable with no long-term accountability. |
Moderate
Support is on hand but compromised due to over-engineered solutions. |
High
Success depends on long-term relationships. |
Expertise & Experience
Technical skills, industry knowledge, tailored solutions
|
Moderate
Varies widely, often junior-heavy. |
Low
Limited skills that are hard to verify. |
Moderate
Strong specialisation but lacks industry-wide exposure. |
High
Seniority-matched, diverse experience with access to multiple skills. |
Communication & Collaboration
Responsiveness, team integration, effective information exchange
|
Low
Inconsistent, depends on provider and structure. |
Moderate
Direct communication with the technical expert may lead to misunderstandings. |
Moderate
Direct access but requires a manager. |
High
Consistent, direct access without a manager. |
Quality of Service
Code quality, testing practices, user experience
|
Low
Quick fixes over long-term quality. |
Moderate
Quality depends on individual skills. |
Moderate
Risk of over-engineering and unnecessary complexity. |
High
High-quality solutions tailored to the work. |
Scalability & Flexibility
Resource scaling, adaptability, evolving business needs
|
Moderate
Rapid scaling but contract-dependent. |
Moderate
Flexible short-term but unreliable long-term. |
Low
Hiring and training are slow, restricted by employment terms. |
High
Retains project context with all necessary skills and no onboarding delays. |
Cost & Sustainability
All direct and indirect costs over the service lifecycle
|
Low
High indirect costs due to lack of continuity, turnover, and delayed support. |
Low
Lower upfront costs but high hidden costs from rework and management overhead. |
Low
High fixed costs, including salaries, benefits, and retention efforts, with hidden overhead from team management. |
High
Predictable and transparent costs, optimising long-term investment by reducing hidden costs and increasing efficiency. |
Support & Maintenance
Post-implementation assistance and response times
|
Expertise & Experience
Technical skills, industry knowledge, tailored solutions
|
Communication & Collaboration
Responsiveness, team integration, effective information exchange
|
Quality of Service
Code quality, testing practices, user experience
|
Scalability & Flexibility
Resource scaling, adaptability, evolving business needs
|
Cost & Sustainability
All direct and indirect costs over the service lifecycle
|
|
---|---|---|---|---|---|---|
Outsourcing / Agency |
Low
Attention is given when the project is active, but post-delivery support is rare. |
Moderate
Varies widely, often junior-heavy. |
Low
Inconsistent, depends on provider and structure. |
Low
Quick fixes over long-term quality. |
Moderate
Rapid scaling but contract-dependent. |
Low
High indirect costs due to lack of continuity, turnover, and delayed support. |
Individual contractors |
Low
Unreliable with no long-term accountability. |
Low
Limited skills that are hard to verify. |
Moderate
Direct communication with the technical expert may lead to misunderstandings. |
Moderate
Quality depends on individual skills. |
Moderate
Flexible short-term but unreliable long-term. |
Low
Lower upfront costs but high hidden costs from rework and management overhead. |
In-House Team |
Moderate
Support is on hand but compromised due to over-engineered solutions. |
Moderate
Strong specialisation but lacks industry-wide exposure. |
Moderate
Direct access but requires a manager. |
Moderate
Risk of over-engineering and unnecessary complexity. |
Low
Hiring and training are slow, restricted by employment terms. |
Low
High fixed costs, including salaries, benefits, and retention efforts, with hidden overhead from team management. |
Moat Builders |
High
Success depends on long-term relationships. |
High
Seniority-matched, diverse experience with access to multiple skills. |
High
Consistent, direct access without a manager. |
High
High-quality solutions tailored to the work. |
High
Retains project context with all necessary skills and no onboarding delays. |
High
Predictable and transparent costs, optimising long-term investment by reducing hidden costs and increasing efficiency. |