CASE STUDY

MODERNISING AN E-COMMERCE SITE’S PAYMENT PLATFORM

A leading UK company formation agent faced significant challenges with their outdated payment system, which was fully integrated into their customer portal. This monolithic design created a host of issues whenever the payment gateway encountered problems, directly affecting the customer portal’s functionality.

CHALLENGE

OUTDATED UI TECHNOLOGY

The client was using old tools and frameworks that were no longer supported or optimised.

STRONG COUPLING BETWEEN FRONTEND AND BACKEND

Any changes to the backend required corresponding updates to the frontend, and vice versa, leading to costly and error-prone site modifications.

LIMITED FLEXIBILITY FOR SYSTEM IMPROVEMENTS

The inability to refactor backend components without redesigning the user interface increased the time, effort, and cost of enhancements.

SIGNIFICANT TECHNICAL DEBT

Up to 60% of the development team’s time was spent fixing and maintaining the outdated UI, leaving little room for innovation.

SOLUTION

DELIVERED WITHIN 1 MONTH

After evaluating the company’s requirements and possible solutions, we proposed developing middleware to decouple the payment gateway from the customer portal. This allowed for seamless integration of multiple payment providers, enhancing flexibility and reducing risks.

results

20%

Increase in page views

22%

Increase in renewal rates

64%

Decrease in maintenance costs