|
Post-implementation assistance and response times
|
Low
Attention is given when the project is active, but post-delivery support is rare.
|
Low
Unreliable with no long-term accountability.
|
Moderate
Support is on hand but compromised due to over-engineered solutions.
|
High
Success depends on long-term relationships.
|
|
Technical skills, industry knowledge, tailored solutions
|
Moderate
Varies widely, often junior-heavy.
|
Low
Limited skills that are hard to verify.
|
Moderate
Strong specialisation but lacks industry-wide exposure.
|
High
Seniority-matched, diverse experience with access to multiple skills.
|
|
Responsiveness, team integration, effective information exchange
|
Low
Inconsistent, depends on provider and structure.
|
Moderate
Direct communication with the technical expert may lead to misunderstandings.
|
Moderate
Direct access but requires a manager.
|
High
Consistent, direct access without a manager.
|
|
Code quality, testing practices, user experience
|
Low
Quick fixes over long-term quality.
|
Moderate
Quality depends on individual skills.
|
Moderate
Risk of over-engineering and unnecessary complexity.
|
High
High-quality solutions tailored to the work.
|
|
Resource scaling, adaptability, evolving business needs
|
Moderate
Rapid scaling but contract-dependent.
|
Moderate
Flexible short-term but unreliable long-term.
|
Low
Hiring and training are slow, restricted by employment terms.
|
High
Retains project context with all necessary skills and no onboarding delays.
|
|
All direct and indirect costs over the service lifecycle
|
Low
High indirect costs due to lack of continuity, turnover, and delayed support.
|
Low
Lower upfront costs but high hidden costs from rework and management overhead.
|
Low
High fixed costs, including salaries, benefits, and retention efforts, with hidden overhead from team management.
|
High
Predictable and transparent costs, optimising long-term investment by reducing hidden costs and increasing efficiency.
|
